Make a difference in customer service and fulfill the commitment to bring to the community quality products and thoughtful after-sales service when using the service at Good Plugin.
Support and add value to customers when using Good Plugin’s products.
Audience: Customers who have purchased products at Good Plugin system
3. Product exchange and refund policy.
- Product is distributed by Good Plugin system.
- Products with technical defects confirmed by Manufacturer/Suppliers.
- Product cannot work or lacks features due to lack of template, license.
4. Condition is non-exchangeable.
- The product is not compatible with the customer’s website, server or environment.
- Customers make changes to the source code of the original product.
- The product is not used according to the instructions and purposes of the manufacturer.
- Bought but changed and don’t want to use anymore.
- Not applicable for Gold MemberShip package
5. Product return process.
- Go to the orders section of your account page Here!
- Select the order you want to return
- There are 2 cases here including : Returning an entire order or Returning products in an order. You can choose to exchange 1 whole order or choose 1 or more products in that order
- Indicate the reason you want to return and exchange pictures of the product.
- The lead time will be 1-3 working days (Good plugin will reply your request as soon as possible)
- Good Plugin will refund or give you 1 discount code equal to the amount of product you want to refund
- Not applicable for Gold Member Ship package